Yeah, good luck with that. Changing attitudes is not an easy thing to do…

Philadelphia City Hall. Outstanding customer service.

Those two phrases aren’t typically paired in a sentence – unless it’s said with a sarcastic laugh.

The Nutter administration would like to see that odd linkage become commonplace, instead of an oxymoron.

It will be an uphill climb. The ruling image of city workers tends to be the sign saying, at 3 p.m., “Be back after lunch.” It revolves around phrases such as, “That’s not my job; call this number,” or “Fill out this form and wait over there.”