Margie is depressing me, but this is a great column. Go read the whole thing:
I arrived at the Driver’s License Center off Airport Road at 1:25 p.m. and found a packed parking lot. An employee told me that if the lot was full at that time of day, there was a chance the center would be closed at 4:15 p.m. before my number could be called.
The waiting room was standing room only with people seeking all kinds of services. I took a number and listened as numbers were called at a glacial pace.
As the afternoon wore on, the undercurrent of impatience among the crowd bubbled up. One man said he had waited for three hours on a previous afternoon and then been told he had to come back another day because the center was closing. Sheila Garcia of Allentown told me she waited almost three hours to get a non-driver photo ID a few months ago. “The line was out the door,” she said.
Some parents tried to calm their squirming children in front of signs that prohibited eating, drinking, smoking and cell phone use. A monitor told one person, “There is no cell phone use in here” and a customer called out, “There’s nothing in here.”